Terms of Use

1. Legal Entity and Acceptance of Terms

These Terms of Use (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and The Saas Co S.A. de C.V., a corporation organized and existing under the laws of El Salvador, and doing business as Glued (“Glued,” “we,” “our,” or “us”), concerning your access to and use of our website located at www.glued.co (the “Site”).

By accessing or using the Site, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms, as well as any additional guidelines, policies, or disclaimers posted on the Site. If you do not agree to these Terms, you must refrain from accessing or using the Site.

2. Purpose of the Site

The Site is designed for informational and promotional purposes only. Specifically, it exists to:

  • Showcase Glued’s portfolio of work
  • Promote Glued’s conversion rate optimization (CRO), UX/UI, branding, and marketing services
  • Collect lead information from prospective clients
  • Offer select free audits, design assessments, or strategic resources to qualifying users

The Site does not engage in direct sales of products or services and does not provide an eCommerce function.

The Site is intended solely for use by eCommerce brand owners, marketing professionals, decision-makers, and related stakeholders, and is not directed toward general consumers.

3. Eligibility

You affirm that you are at least 18 years of age and legally capable of entering into a binding agreement under the applicable laws of El Salvador or your jurisdiction. If you are accessing the Site on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.

4. Intellectual Property Rights

All content, materials, and intellectual property appearing on or accessible through the Site—including but not limited to text, designs, graphics, illustrations, logos, photographs, videos, case studies, downloadable resources, and the overall look and feel of the Site—are owned by or licensed to Glued, and are protected by applicable copyright, trademark, trade dress, and other intellectual property laws.

You may not reproduce, distribute, publicly display, modify, scrape, copy, transmit, create derivative works from, or otherwise exploit any part of the Site or its content without the express prior written consent of Glued.

Limited, revocable permission is granted to you to access the Site solely for the purpose of evaluating Glued’s services for potential business engagement.

5. Restrictions on Use

By accessing the Site, you agree not to:

  • Use the Site for any unlawful, fraudulent, or unauthorized purpose;
  • Attempt to gain unauthorized access to the Site’s backend systems or interfere with its functionality;
  • Violate any applicable laws, rules, or regulations in connection with your use of the Site;
  • Impersonate any person or entity or misrepresent your affiliation with Glued;
  • Harvest, extract, or collect personal information or data from the Site for commercial or marketing purposes;
  • Copy, download, or distribute case studies, designs, or strategic content, whether manually or via automated means.

Glued reserves the right to investigate any breach of these Terms and to pursue any remedies available under law.

6. User Data and Privacy

In the course of using the Site, you may be asked to submit limited personal information, such as:

  • Full name (first and last)
  • Email address
  • Company or business name
  • Role or position within your organization

You acknowledge and agree that such information may be used by Glued to:

  • Respond to inquiries and contact you for lead generation purposes;
  • Send you communications and marketing content, if you have explicitly opted in;
  • Improve the user experience and functionality of the Site.

Your data is processed in accordance with Glued’s Privacy Policy, which forms an integral part of these Terms. You may opt out of marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.

7. Use of Third-Party Services and Tools

To enhance the user experience and enable marketing, support, and analytics, Glued uses a number of third-party services, including:

  • Google Analytics – website usage tracking and performance insights
  • Hotjar – behavioral heatmaps and user interaction recordings
  • HubSpot – customer relationship management and form submissions
  • Mailchimp – newsletter and lead nurturing communications
  • Calendly – calendar and scheduling integrations
  • Intercom – live chat and customer communication

These third-party tools may collect certain data as part of their service delivery, and their use is governed by their respective privacy policies and terms of use. By using the Site, you consent to the use of these tools and acknowledge that their data handling is outside Glued’s direct control.

8. Free Audits, Reports, and “Stick Around Score”

Glued may offer limited free strategy audits, design feedback, or diagnostic reports, including our proprietary “Stick Around Score” conversion rating.

These materials are provided once per company, and are available only to qualifying brands at Glued’s sole discretion. These materials:

  • Are intended for internal, personal evaluation only
  • May not be redistributed, copied, or shared externally without express consent
  • Contain no guarantees or implied warranties regarding performance improvements

While these audits are based on our industry expertise and historical results, Glued does not warrant or guarantee any specific outcomes, including increased conversion rates, revenue improvements, or operational efficiencies. You understand and agree that any reliance on these materials is done entirely at your own risk.

9. Disclaimers

The Site, its content, and any materials provided via the Site are provided “as is” and “as available,” without warranties of any kind, either express or implied. To the fullest extent permitted under applicable law, Glued disclaims all warranties, including but not limited to:

  • Fitness for a particular purpose
  • Accuracy or completeness of any content or recommendations
  • Availability or reliability of the Site
  • Suitability or performance of any strategy, design, or advice

Any examples of client performance metrics, case studies, or past results are for illustrative purposes only and do not constitute promises or guarantees of future success.

10. Limitation of Liability

To the maximum extent permitted under applicable law, Glued shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages, including without limitation damages for loss of profits, data, or goodwill, arising out of or in connection with:

  • Your access to or use of (or inability to use) the Site;
  • Reliance on any content or materials provided by Glued;
  • Errors, inaccuracies, or omissions in the Site’s content;
  • Technical malfunctions, service interruptions, or security breaches

In jurisdictions where limitations of liability are not permitted, Glued’s liability shall be limited to the minimum extent allowed by law.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of El Salvador, without regard to conflict of laws principles.

Any disputes arising under or relating to these Terms, or your use of the Site, shall be resolved through binding arbitration conducted in El Salvador. You agree to waive any right to a trial by jury or participation in a class-action lawsuit.

The prevailing party in any arbitration proceeding shall be entitled to recover reasonable legal fees and costs.

12. Modifications to These Terms

Glued reserves the right, at its sole discretion, to modify, update, or replace these Terms at any time. Such changes will be effective immediately upon posting to the Site. Your continued use of the Site following any updates constitutes acceptance of the revised Terms.

We recommend you review these Terms periodically to ensure you remain informed of your rights and responsibilities.